Privacy Policy for Zeno Chat

Introduction

At Zeno Chat, we are committed to protecting the privacy of our users. This privacy policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure its protection. Our service leverages the OpenAI API to offer an AI chatbot service tailored for businesses, focusing on enhancing user engagement and providing valuable insights.

Information Collection and Use

For B2C Users:

Personal Information We Collect:

  • Email Addresses (Optional): We may collect your email address if you choose to provide it.
  • Conversation Data: We collect the data shared during conversations with our chatbot. This data helps us offer personalized responses and improve our service.

How We Collect Your Information:

  • Through Conversations: The primary method of data collection is through the interactions users have with our chatbot.

Use of Collected Information:

  • The information collected is primarily used to provide businesses with insights into client interactions on their websites, helping them understand user needs and preferences better.

For B2B Users:

Information We Collect:

  • Business Information: We collect public information about businesses, including data available on their websites, to tailor our chatbot service accordingly.
  • User-Provided Information: Any information entered into our SaaS platform by the user is collected to assist in the customization and improvement of our chatbot services.

How We Collect Information:

  • Information is collected directly from users through our SaaS platform when they input data to customize the chatbot for their business needs.

Use of Collected Information:

  • Collected data is used to prepare and personalize the AI chatbot for each business, ensuring it meets their specific requirements and enhances user engagement.

No Collection of Sensitive Personal Information

Zeno Chat does not collect sensitive personal information such as health information or payment details from its users.

Data Protection and Security

We take the security of your personal information seriously and implement a variety of security measures to maintain the safety of your personal data. However, it is important to note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Sharing and Disclosure

For B2B Partners:

  • To Comply with Legal Obligations: We may disclose your information if required by law or in response to legal requests by public authorities, including meeting national security or law enforcement requirements.
  • Service Providers: We may share your information with third-party service providers to perform services on our behalf, under confidentiality agreements. These services include hosting, data analysis, IT services, and customer service.
  • Business Transfers: In the event that Zeno Chat is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such deal and outline your choices in that event.

Data Retention

We retain the personal information we collect from our B2B clients as long as it is necessary and relevant for our operations. In addition, we retain personal information to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our terms of service, and other actions permitted by law.

Rights of Businesses

Businesses that use Zeno Chat's services have the following rights regarding their personal information:

  • Access to Your Information: You have the right to request access to the personal information that we hold about your business.
  • Correction: You can request that any incomplete or inaccurate information we hold about your business be corrected.
  • Deletion: You can request that we delete or remove your business information when there is no good reason for us to continue processing it.
  • Restrict Processing: You have the right to request that we suspend the processing of your business’s personal information.
  • Data Portability: Where applicable, you have the right to be provided with your business information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us directly. We will respond to your request within a reasonable timeframe.